How to Reach Robinhood Support When You Need Help
The fastest way to contact Robinhood depends on your problem
Robinhood offers support through its website, mobile app, and email, but the speed of response varies by channel. For account issues that need immediate attention—a locked account, a payment that didn't go through, or a trade that executed incorrectly—start with the in-app support tool, which routes urgent problems to a specialist. For general questions or documentation requests, email is slower but creates a record of your request. Phone support is not available; Robinhood does not operate a customer service phone line.
The in-app support feature is built into both the iOS and Android apps and the web version at robinhood.com. Open the app, tap the account icon (usually in the bottom right), scroll to "Help," and select "Contact Us." You can describe your issue in detail, attach screenshots, and receive responses within hours for urgent matters or within one to two business days for standard questions.
Email support reaches Robinhood at support@robinhood.com. Include your full name, account email address, and a clear description of the problem. Response times are typically three to five business days. This method works best for requests that are not time-sensitive, such as asking for tax documents or reporting a technical glitch that does not affect your ability to trade.
Key Takeaways
- Use the in-app "Contact Us" feature for urgent account problems; responses typically arrive within hours for time-sensitive issues.
- Email support@robinhood.com for non-urgent questions and documentation requests, though responses may take three to five business days.
- Robinhood does not offer phone support, so in-app chat and email are your only direct contact options.
- When you contact support, have your account email address and a description of the issue ready to speed up the response.
- For widespread outages or system-wide issues, check Robinhood's Twitter account (@RobinhoodApp) or status page for updates before contacting support.
Using the in-app support tool for urgent issues
The in-app "Contact Us" feature is the most direct path when your account is locked, a trade failed to execute, or you cannot access your funds. Open the Robinhood app on your phone or visit robinhood.com on a computer, navigate to your account settings, and look for the Help or Support section. Select "Contact Us" and choose the category that matches your problem—for example, "Account Access," "Trading Issues," or "Deposits and Withdrawals."
Describe what happened, including the date and time if relevant, and attach any screenshots that show the error message or the trade confirmation. Robinhood's support team prioritizes messages based on urgency; if your account is locked or you cannot withdraw funds, the issue will be flagged for faster review. You will receive a response through the same in-app channel, and you can check the status of your request at any time by returning to the Contact Us section.
If you are in the middle of a trading day and need immediate help, the in-app chat is faster than email. However, if the issue is a system-wide outage affecting many users, support may be overwhelmed; in that case, check Robinhood's official Twitter account (@RobinhoodApp) or the Robinhood status page for updates before submitting a support request.
Sending an email to Robinhood support
Email is the right choice when you need a documented record of your request or when the issue is not urgent. Send your message to support@robinhood.com with a subject line that clearly states the problem—for example, "Request for 2024 Tax Documents" or "Deposit Not Credited to Account." Include your full name, the email address associated with your Robinhood account, and the phone number on file if you have one.
In the body of the email, explain the issue in detail. If you are reporting a transaction problem, include the date of the trade or deposit, the amount, and the security or account type involved. If you are requesting documents, specify which year and which documents you need. Attach screenshots or confirmation numbers if they are relevant. The more information you provide upfront, the less likely support will need to send a follow-up email asking for clarification.
Robinhood typically responds to emails within three to five business days, though during periods of high volume the wait may be longer. If you do not hear back within a week, you can send a follow-up email referencing your original message. Keep copies of all emails you send and receive for your records.
What to do if you cannot access your account
If you are locked out of your account or cannot log in, the first step is to use the "Forgot Password" or "Trouble Logging In" link on the Robinhood login page. Enter your email address and follow the instructions to reset your password. Robinhood will send a password reset link to your email; check your spam folder if you do not see it within a few minutes.
If the password reset does not work, or if you receive a message that your account has been restricted or locked, use the in-app support tool if you can still access the app, or email support@robinhood.com immediately. Explain that you cannot log in, provide the exact error message you see, and describe any recent activity that might have triggered the lock—such as a failed deposit, a suspicious login attempt, or a change to your account information. Account locks are often security measures, and support will walk you through verification steps to regain access.
If your account was locked due to suspicious activity, Robinhood may ask you to verify your identity by answering security questions or providing a photo of your ID. This process can take one to two business days. In the meantime, your account remains restricted, but your funds are safe.
Reporting a security issue or unauthorized transaction
If you believe your account has been compromised or you see a transaction you did not authorize, contact Robinhood immediately through the in-app support tool. Mark the issue as urgent or security-related so it reaches the right team quickly. Do not wait for an email response; use the in-app channel to ensure your report is prioritized.
In your message, describe the unauthorized activity, including the date, the amount, and the security or account involved. If your password may have been compromised, change it immediately from a secure device. Robinhood will investigate the transaction and may reverse it if it is confirmed to be fraudulent. The investigation typically takes five to ten business days, though urgent cases may be resolved faster.
If you notice unauthorized activity on your account, also consider placing a fraud alert with the three major credit bureaus (Equifax, Experian, and TransUnion) and monitoring your credit report for suspicious accounts opened in your name. These steps are separate from contacting Robinhood but are important if your personal information has been compromised.
Finding answers without contacting support
Before you reach out to support, check Robinhood's Help Center, which is accessible from the app or at robinhood.com/us/en/support/. The Help Center contains articles about account setup, trading basics, deposits and withdrawals, taxes, and common technical issues. Many questions about how to place a trade, transfer money, or understand a fee can be answered there in minutes.
Robinhood also publishes a blog with updates about new features, market news, and educational content. The community section of the Robinhood app allows you to ask questions and see answers from other users, though these responses are not official support and should not be treated as financial advice.
If you are experiencing a widespread outage or system issue, check the Robinhood status page or the @RobinhoodApp Twitter account for real-time updates. During major outages, Robinhood posts updates every 30 minutes or so, and you can see whether the issue is affecting all users or just some accounts.
What to expect from Robinhood support
Robinhood support can help with account access, transaction errors, deposit and withdrawal problems, tax document requests, and technical issues. Support cannot provide investment advice, recommend specific stocks or funds, or discuss your personal financial situation. If you have questions about whether a particular investment is right for you, you will need to speak with a financial advisor outside of Robinhood.
Support also cannot override market rules or reverse trades that executed correctly, even if you change your mind shortly after placing the order. If you placed a trade by mistake, contact support as soon as possible; if the trade has already executed, support can document your request but cannot undo it. If the trade has not yet executed (for example, if it is a limit order waiting for a price), support may be able to cancel it.
Response times vary depending on the urgency of your issue and the volume of requests Robinhood is handling. During market hours or after major news events, support may be busier. In-app support is generally faster than email, and urgent issues (account locks, missing funds, security concerns) are prioritized over general questions.
Frequently Asked Questions
Does Robinhood have phone support?
No, Robinhood does not operate a customer service phone line. Support is available only through the in-app "Contact Us" feature and email at support@robinhood.com. If you see a phone number claiming to be Robinhood support, it is not official.
How long does it take to get a response from Robinhood support?
In-app support typically responds within hours for urgent issues or one to two business days for standard questions. Email responses usually take three to five business days. Response times may be longer during periods of high volume or market volatility.
Can I get a refund if I made a trade by mistake?
If the trade has not yet executed, contact support immediately to cancel it. If the trade has already executed, support cannot reverse it, but you can place an offsetting trade to close the position. Support can document your request for your records.
What should I do if I think my account was hacked?
Change your password immediately from a secure device, then use the in-app support tool to report the unauthorized activity. Mark it as a security issue so it reaches the right team quickly. Robinhood will investigate and may reverse fraudulent transactions.
Where can I find my tax documents?
Tax documents are available in the app under Account > Documents or through the Robinhood website. If you cannot find them, email support@robinhood.com and specify which year and which documents you need (such as 1099 forms). Robinhood typically makes these available by late January for the previous tax year.